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A-Z Guide

A-Z Guide

ADA

John Paul Jones Arena offers ADA compliant seating in the following sections:

Lower Level Sections: 106, 108, 109, 110

Upper Level Sections: 302, 303, 308, 316, 317, 318

The following entrances are equipped with ramps:
Doors 4-7 at the main entrance
Doors 32-37 on the southeast side of the arena
Doors 44-45 inside level 2 of the parking garage

ADA parking is available onsite and is on a first come first serve basis.

ADDRESS

John Paul Jones Arena
295 Massie Road
Charlottesville, VA 22903

ANIMALS

Animals are prohibited in the arena with the exception of service animals assisting guests with special needs.

ATMS

ATMs are located within the arena at the following locations:

Lower Level: Section 109 (Bank of America)
Upper Level: Section 314 (Bank of America)
Upper Level: Section 302 (Union Bank & Trust)

BABY CHANGING STATIONS

All Men's, Women's and Family restrooms are equipped with baby changing stations.

BANNERS/SIGNS/FLAGS

Banners and signs may not be displayed during play of games or performances due to sight line restrictions. Signs may not be placed on railings or walls. Poles or sticks that are used to display banners, flags, or signs are not permitted. Additionally, banners and signs that are offensive, vulgar, or commercial in nature will not be permitted into the Arena. Certain events may not permit banners or signs of any type or at any time.

BAG POLICY

John Paul Jones Arena has a clear bag policy.

Bags must be clear plastic, vinyl or PVC and cannot exceed 12" x 6" x 12" or clear one-gallon plastic freezer bags (Ziploc bag or similar) are also permitted.

Small clutch bags/wallets no larger than 4.5" x 6.5" (with or without a handle or strap) can be taken into the arena and will be subject to search.

An exception will be made for items necessary for medical reasons after proper inspections at a gate designated for this purpose.

Prohibited bags include, but are not limited to: purses larger than a clutch bag, coolers, briefcases, backpacks, fanny packs, cinch bags, luggage of any kind, computer bags and camera bags or any bag larger than the permissible size.

BOX OFFICE

The John Paul Jones Arena Box Office is located by the Main Entrance and is open 10:00 AM – 2:00 PM.

Box office hours on the day of an event vary depending on show times.

To contact the Box Office, please call 434-924-3537.

Tickets to events can also be purchased on the phone at 1-800-JPJ-TIXS (575-8497), in person at the O-Hill ID Office or online at Ticketmaster.com,

CAMERAS

Cameras are permitted for UVA athletic events; however, in no instance may photography interfere with access ways, seat aisles, or other guests' enjoyment of the event. The camera policy for non-UVA athletic events will vary. Please check the listing for each event for that show's camera policy, which is subject to change without notice.

CATERING

All catering is provided exclusively in-house by Aramark (Virginia Catering Company). Outside food and beverages of any kind may not be brought into the arena.

CHILDREN'S TICKET POLICY

Children over the age of 2 years old (24 months) must have a ticket for admission for UVA events. Guidelines for non-UVA athletic events vary by show. Please check the listing for each event or call our box office at 434-924-3537.

CONCESSIONS

All concessions are provided exclusively in-house by Aramark. Outside food and beverages of any kind may not be brought into the arena.

CREDIT CARDS

All major credit cards are accepted at all permanent concession locations and the Box Office. Parking is cash only at the lots although pre-paid parking passes can be purchased at the arena box office or online at ticketmaster.com in advance.

DIRECTIONS

Please refer to the parking and directions section of this website by clicking here.

DRONES

The possession, operation, or use of an unmanned aircraft system (UAS) or drone is prohibited on John Paul Jones Arena property without prior, written permission from John Paul Jones Arena management and the University of Virginia. Furthermore, persons operating a UAS on John Paul Jones Arena property may be subject to criminal or civil penalties by the Federal Aviation Administration (FAA). Please contact 434-243-2161 for drone approval.

ELEVATORS

Public elevators are located on the concourse adjacent to sections 101, 109, 301, and 309.

EMPLOYMENT

For employment opportunities, please click here.

ENTRANCES

• ADA/Elevator Entrance - Door Numbers 4-7 - located off
JPJ Plaza

• West Entrance - Door Numbers 8-27 - located off JPJ Plaza

• Southeast Entrance - Door Numbers 32-37 - located off
Massie Road

• Student Entrance - Door Numbers 38-43 - located off
Massie Road (only a student exclusive entrance for UVA
Basketball games)

• Garage Entrance - Door Numbers 44-45 - located on Level
2 of parking garage

Entry location varies per event. For information about entrances for an event, please refer to the event information page for that specific event.

FIREARMS/WEAPONS

No firearms or weapons of any kind are permitted in John Paul Jones Arena including those with a permit or license.

FIRST AID

First Aid stations are located across from sections 309 and 109. In addition, if first aid is needed, please notify the nearest staff member.

GROUP SALES

For information regarding group sales to any non-UVA Athletic event, please contact John Paul Jones Arena Group Sales at 434-924-3537. For group sales to UVA Athletic events, contact the UVA Athletics Ticket Office at 1-800-542-8821.

GUEST CONDUCT

In order to maintain a safe and enjoyable atmosphere, John Paul Jones Arena asks that guests be courteous to those around them and abide by Arena policies. Guests who use offensive or abusive language, behave in an unruly manner, or appear to be intoxicated are subject to removal.

GUEST SERVICES

John Paul Jones Arena is committed to providing proactive immediate response to issues affecting guests. Should a concern arise during an event, please visit the Guest Services Booth (sponsored by RMC Events) at Section 308, on the main concourse, to have your concern addressed or make a nearby staff member aware of the concern.

HEARING ASSISTANCE

Complimentary hearing assistance devices are available at the Guest Services Booth (sponsored by RMC Events) located outside section 308 by the main entrance doors.

Requests for aid and service should be made at least ten (10) business days prior to event. The ADA Facilitator may be unable to fill a request if made less than ten (10) business days in advance of an event.

LOST & FOUND

For any situation regarding lost and found items during an event, please go to the Guest Services Booth (sponsored by RMC Events) located at section 308 on the main concourse. During non-event times, please contact the Arena Security Office at 434-924-3993.

LOST CHILDREN & COMPANIONS

Lost parents and children are taken to the John Paul Jones Arena Guest Services Booth (sponsored by RMC Events) located at section 308 on the main concourse.

MEDIA

For media inquiries, please contact jpj-inf@virginia.edu or call 434-243-4957.


PARKING

John Paul Jones Arena offers parking onsite in the parking garage or JPJ Surface Lot located at the intersection of Massie Rd. & Copeley Rd. In addition, parking spaces are usually available across the street from the Arena in the U-Hall East and U-Hall West lots.

ADA parking is available onsite and is on a first come first serve basis.

Parking passes may be pre-purchased at Ticketmaster.com, by calling 1-888-JPJ-TIXS, or in person at the John Paul Jones Arena Box Office.

For UVA Athletic Events, please Click Here

PROHIBITED ITEMS (SUBJECT TO CHANGE)

• Bags or Backpacks larger than 12” x 12” x 6” – smaller bags must be clear/see through, with the exception of bags smaller than 4.5” x 6.5” (about the size of a hand)
• Weapons, Fireworks or Confetti of any kind
• Professional Cameras (detachable lens), Tablets or Computers
• Aerosol containers
• Umbrellas (allowed for UVA basketball games)
• Noisemakers or other distracting devices
• Balls, Balloons, Frisbees, Sticks and similar items
• Audio or Video Recording Devices
• Outside Food and Beverage
• Strollers (umbrella type strollers are allowed)
• Containers, specifically including glass or plastic bottles, cans, coolers or flasks
• Laser Pens/Pointers
• Illegal Substances
• Animals, except trained service animals
• Signs, Flags and Banners of any kind (except for UVA Basketball)

PUBLIC TRANSPORTATION

John Paul Jones Arena is conveniently located on the University Transit Service Blue Route. Charlottesville Transit Services has pick up and drop off points along Routes 2, 5, and 7 adjacent to the Arena.

RE-ENTRY

Exiting and reentering with the same ticket is not permitted.

RESTROOMS

John Paul Jones Arena has multiple restrooms located throughout the arena. All restrooms are accessible for physically disabled guests. For the closest restroom, please see a guest services representative.

SMOKING

John Paul Jones Arena is a smoke free facility. Outdoor smoking sections are provided at Sections 301 & 318.

SOLICITATION

The distribution of promotional items, handbills, flyers, pamphlets, printed materials, as well as the solicitation of signatures is not permitted on John Paul Jones Arena property without the express written consent of the University of Virginia.

STROLLERS

Only umbrella type strollers that can be safely stored beneath the guest’s seats will be permitted. All other types of strollers are prohibited and will not be secured or stored.

TAILGATING

Tailgating is not allowed on John Paul Jones Arena property or parking facilities.

TICKETS

The John Paul Jones Arena Box Office is open Monday – Friday, 10:00 AM – 2:00 PM. Event day times vary per show.

Ticketmaster is the official ticketing company for John Paul Jones Arena.

To purchase tickets online: visit Ticketmaster.com.
To purchase tickets by phone: please call 1-888-JPJ-TIXS (575-8497)

To purchase tickets in person: guests may visit John Paul Jones Arena Box Office during normal operating hours.

To purchase tickets on UVA grounds: guests may visit the Observatory Hill Dining Hall Remote Box Office (8:00am - 5:00pm). Cavalier Advantage is accepted at this location.

Will Call: Tickets may be picked up at the Will Call window of John Paul Jones Arena located at the Main Entrance (West Gate). Photo identification is required.

TICKET ISSUES

For ticket-related problems prior to entering the Arena, patrons should proceed to the Box Office for assistance.

For ticket-related problems encountered inside the Arena, patrons should visit the back window of the box office located outside Section 308


TOURS

Venue Management does not offer tours.

VENUE MANAGEMENT

John Paul Jones Arena is managed by SMG, the world leader in private management for public facilities

WHEELCHAIRS

John Paul Jones Arena does not have wheelchairs to loan out to patrons. Wheelchairs are only provided for medical emergencies.

WILL CALL

Will Call is located at the John Paul Jones Arena Box Office. A photo ID of the person who placed the order is required to receive the ticket.

WATER FOUNTAINS

Water fountains are located throughout the Arena on the Event, Lower, and Upper Levels.

UMBRELLAS

Umbrellas are strictly prohibited, unless specifically permitted on the event page. When permitted, umbrellas must be safely stored beneath the guest's seats.

For UVA basketball games, umbrellas are permitted. For UVA Athletics Policies, please click here.

Contact Us

Contact Information

Please email jpj-inf@virginia.edu or call 434-243-4960 in advance of the event for questions regarding policies.
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