A-Z Guide
ADA ACCESSIBILITY
John Paul Jones Arena offers ADA compliant seating in the following sections:
Lower Level Sections: 106, 108, 109, 110
Upper Level Sections: 302, 303, 308, 316, 317, 318
The following entrances are equipped with ramps:
Doors 4-7 at the main entrance
Doors 32-37 on the southeast side of the arena
Doors 44-45 inside level 2 of the parking garage
ADA parking is available onsite and is on a first come first serve basis.
ADDRESS
John Paul Jones Arena
295 Massie Road
Charlottesville, VA 22903
ANIMALS
Animals are prohibited in the arena with the exception of service animals assisting guests with special needs.
ATMS
ATMs are located within the arena at the following locations:
Upper Level: Section 302 (Union Bank & Bank of America)
BANNERS/SIGNS/FLAGS
Banners and signs may not be displayed during play of games or performances due to sight line restrictions. Signs may not be placed on railings or walls. Poles or sticks that are used to display banners, flags, or signs are not permitted. Additionally, banners and signs that are offensive, vulgar, or commercial in nature will not be permitted into the Arena. Certain events may not permit banners or signs of any type or at any time.
BAG POLICY
John Paul Jones Arena has a clear bag policy.
Bags must be clear plastic, vinyl or PVC and cannot exceed 12" x 6" x 12" or clear one-gallon plastic freezer bags (Ziploc bag or similar) are also permitted.
Small clutch bags/wallets no larger than 4.5" x 6.5" (with or without a handle or strap) can be taken into the arena and will be subject to search.
An exception will be made for items necessary for medical reasons after proper inspections at a gate designated for this purpose.
Prohibited bags include, but are not limited to: purses larger than a clutch bag, coolers, briefcases, backpacks, fanny packs, cinch bags, luggage of any kind, computer bags and camera bags or any bag larger than the permissible size.
BOX OFFICE
The John Paul Jones Arena Box Office is located by the Main Entrance and is open Monday - Friday from 10:00 AM – 2:00 PM.
Box office hours on the day of an event vary depending on show times.
To contact the Box Office, please call 434-924-3537.
Tickets to events can also be purchased online at
Ticketmaster.com,
CAMERAS
Cameras are permitted for UVA athletic events; however, in no instance may photography interfere with access ways, seat aisles, or other guests' enjoyment of the event. The camera policy for non-UVA athletic events will vary. Please check the listing for each event for that show's camera policy, which is subject to change without notice.
CATERING
All catering is provided exclusively in-house by Aramark (Virginia Catering Company). Outside food and beverages of any kind may not be brought into the arena.
CONCESSIONS
All concessions are provided exclusively in-house by Aramark. Outside food and beverages of any kind may not be brought into the arena.
COVID-19 INFORMATION
As of March 21, 2022 the COVID mask mandate as well as proof of vaccination or negative test result protocols have been lifted for all events at John Paul Jones Arena.
We continue to remind members of our community to treat each other with courtesy and respect as we all make our own decisions about when to wear a mask and when to go without one.
In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, unless prohibited by law, you agree to abide by the health and safety measures in effect at the time of the event, which may include, but not be limited to, wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Check back often for updates to your event venue website as guidelines are subject to change.
CREDIT CARDS
All major credit cards are accepted at all permanent concession locations and the Box Office. John Paul Jones Arena is now all cashless.
DRONES
The possession, operation, or use of an unmanned aircraft system (UAS) or drone is prohibited on John Paul Jones Arena property without prior, written permission from John Paul Jones Arena management and the University of Virginia. Furthermore, persons operating a UAS on John Paul Jones Arena property may be subject to criminal or civil penalties by the Federal Aviation Administration (FAA). Please contact 434-243-2161 for drone approval.
ELEVATORS
Public elevators are located on the concourse adjacent to sections 101, 109, 301, and 309.
ENTRANCES
• ADA/Elevator Entrance - Door Numbers 4-7 - located off
JPJ Plaza
• West Entrance - Door Numbers 8-27 - located off JPJ Plaza
• Southeast Entrance - Door Numbers 32-37 - located off
Massie Road
• Student Entrance - Door Numbers 38-43 - located off
Massie Road (only a student exclusive entrance for UVA
Basketball games)
• Garage Entrance - Door Numbers 44-45 - located on Level
2 of parking garage
Entry location varies per event. For information about entrances for an event, please refer to the event information page for that specific event.
FIREARMS/WEAPONS
No firearms or weapons of any kind are permitted in John Paul Jones Arena including those with a permit or license.
FIRST AID
First Aid stations are located across from sections 309 and 109. In addition, if first aid is needed, please notify the nearest staff member.
GROUP SALES
For information regarding group sales to any non-UVA Athletic event, please contact John Paul Jones Arena Group Sales at 434-924-3537. For group sales to UVA Athletic events, contact the UVA Athletics Ticket Office at 1-800-542-8821.
GUEST CONDUCT
In order to maintain a safe and enjoyable atmosphere, John Paul Jones Arena asks that guests be courteous to those around them and abide by Arena policies. Guests who use offensive or abusive language, behave in an unruly manner, or appear to be intoxicated are subject to removal.
GUEST SERVICES
John Paul Jones Arena is committed to providing proactive immediate response to issues affecting guests. Should a concern arise during an event, please visit the Guest Services Booth (sponsored by RMC Events) at Section 308, on the main concourse, to have your concern addressed or make a nearby staff member aware of the concern.
HEARING ASSISTANCE
Complimentary hearing assistance devices are available at the Guest Services Booth (sponsored by RMC Events) located outside section 308 by the main entrance doors.
Requests for aid and service should be made at least ten (10) business days prior to event. The ADA Facilitator may be unable to fill a request if made less than ten (10) business days in advance of an event.
If you'd like to request an interpreter onsite, please submit your request to our
suggestion box prior to your ticket purchase or at least ten (10) business days in advance of the event.
LOST & FOUND
For any situation regarding lost and found items during an event, please go to the Guest Services Booth (sponsored by RMC Events) located at section 308 on the main concourse. During non-event times, please contact the Arena Security Office at 434-924-3993.
LOST CHILDREN & COMPANIONS
Lost parents and children are taken to the John Paul Jones Arena Guest Services Booth (sponsored by RMC Events) located at section 308 on the main concourse.
MEDIA
For media inquiries, please contact jpj-inf@virginia.edu or call 434-243-4957.
PARKING
John Paul Jones Arena offers parking a variety of parking options including JPJ West, JPJ Garage, JPJ East, Emmet/Ivy Garage.
ADA parking is available onsite and is on a first come first serve basis.
Parking passes may be pre-purchased at
Ticketmaster.com, by calling 1-888-JPJ-TIXS, or in person at the John Paul Jones Arena Box Office.
For UVA Athletic Events, please
Click Here
PROHIBITED ITEMS (SUBJECT TO CHANGE)
• Bags or Backpacks larger than 12” x 12” x 6” – smaller bags must be clear/see through, with the exception of bags smaller than 4.5” x 6.5” (about the size of a hand)
• Weapons, Fireworks or Confetti of any kind
• Professional Cameras (detachable lens), Tablets or Computers
• Aerosol containers
• Umbrellas (allowed for UVA basketball games)
• Noisemakers or other distracting devices
• Balls, Balloons, Frisbees, Sticks and similar items
• Audio or Video Recording Devices
• Outside Food and Beverage
• Strollers (umbrella type strollers are allowed)
• Containers, specifically including glass or plastic bottles, cans, coolers or flasks
• Laser Pens/Pointers
• Illegal Substances
• Animals, except trained service animals
• Signs, Flags and Banners of any kind (except for UVA Basketball)
PUBLIC TRANSPORTATION
John Paul Jones Arena is conveniently located on the University Transit Service Blue Route. Charlottesville Transit Services has pick up and drop off points along Routes 2, 5, and 7 adjacent to the Arena.
RE-ENTRY
Exiting and reentering with the same ticket is not permitted.
RESTROOMS
John Paul Jones Arena has multiple restrooms located throughout the arena. All restrooms are accessible for physically disabled guests. For the closest restroom, please see a guest services representative.
SMOKING
John Paul Jones Arena is a smoke free facility. Outdoor smoking sections are provided at Sections 301 & 318.
SOLICITATION
The distribution of promotional items, handbills, flyers, pamphlets, printed materials, as well as the solicitation of signatures is not permitted on John Paul Jones Arena property without the express written consent of the University of Virginia.
STROLLERS
Only umbrella type strollers that can be safely stored beneath the guest’s seats will be permitted. All other types of strollers are prohibited and will not be secured or stored.
TAILGATING
Tailgating is not allowed on John Paul Jones Arena property or parking facilities.
TICKETS
The John Paul Jones Arena Box Office is open Monday - Friday, 10:00 AM – 2:00 PM. Event day times vary per show.
Ticketmaster and AXS are the official ticketing company for John Paul Jones Arena.
To purchase tickets online: visit
Ticketmaster.com.
AXS.com.
To purchase tickets in person: guests may visit John Paul Jones Arena Box Office during normal operating hours of 10am-2pm excluding holidays.
Will Call: Tickets may be picked up at the Will Call window of John Paul Jones Arena located at the Main Entrance (West Gate). Photo identification is required.
TICKET ISSUES
For ticket-related problems prior to entering the Arena, patrons should proceed to the Box Office for assistance.
For ticket-related problems encountered inside the Arena, patrons should visit the back window of the box office located outside Section 308
TOURS
Venue Management does not offer tours.
VENUE MANAGEMENT
John Paul Jones Arena is managed by ASM Global, the world leader in private management for public facilities
WHEELCHAIRS
John Paul Jones Arena does not have wheelchairs to loan out to patrons. Wheelchairs are only provided for medical emergencies.
WILL CALL
Will Call is located at the John Paul Jones Arena Box Office. A photo ID of the person who placed the order is required to receive the ticket.
WATER FOUNTAINS
Water fountains are located throughout the Arena on the Event, Lower, and Upper Levels.
UMBRELLAS
Umbrellas are strictly prohibited, unless specifically permitted on the event page. When permitted, umbrellas must be safely stored beneath the guest's seats.
For UVA basketball games, umbrellas are permitted. For UVA Athletics Policies, please
click here.