The John Paul Jones Arena Box Office is located at the Main Entrance to the building.
The Box Office is open Monday - Friday, 10:00AM - 2:00PM. Times during event days vary depending on show times.
For UVA Basketball, the Box Office opens 90 minutes before the game.
Box Office Contact Info:
Tickets and parking passes can be purchased at the John Paul Jones Arena Box Office, Observatory Hill ID Card Office,
Tickets for UVA Athletics events can be purchased at the Athletics Box Office in Scott Stadium or at www.virginiasports.com
National Ticketmaster Express Number: 1-866-448-7849:
Ticketmaster Express, Ticketmaster’s national IVR automated phone line, is a quick and easy self-service method of buying tickets. This line is available 24 hours each day, 7 days a week. This self-service information and ticket purchasing line is available for the majority of events handled by Ticketmaster. Please note that you will not be able to speak with a Ticketmaster representative using Ticketmaster Express.
National Ticketmaster Customer Service Number – 1-800-653-8000:
This is an easy access number that directly points Ticketmaster customers to customer service for support on previously placed orders.
Will Call is located at the John Paul Jones Arena Box Office located at the Main Entrance of the arena. Will Call tickets can be picked up at the John Paul Jones Arena Box Office 48 hours after being purchased.
Requirements for Picking up Tickets from Will Call:
A photo ID of the person who placed the order is required to pick up tickets. It is also highly advised to bring the credit card used for payment, as this can help further assist us with any issues.
Accepted Payment Methods: Cash, Master Card, Visa, American Express, Discover.
Children over the age of 12 months must have a ticket for admission to UVA events. Guidelines for non-UVA athletic events vary by show. Please contact the Box Office for questions.