Ticket sale Info | Box Office Info | Luxury Suites | On-sale Lottery Procedures | Group Sales

Ticket Sale Information

Ticket Sale Information

John Paul Jones Arena offers guests several convenient ways to purchase tickets to arena events: online, by phone, or at the arena's on-site box office.


ONLINE: The arena offers easy purchasing of event tickets online.



BY PHONE: Tickets available toll free at 1-888-JPJ-TIXS (575-8497)


IN PERSON: John Paul Jones Arena Box Office (see below for hours)

295 Massie Road

Charlottesville VA 22903


Observatory Hill Dining Hall Remote Box Office

Monday - Friday 8:00am - 5:00pm

*Cavalier Advantage is accepted at this location*

*Please Note: Fees may apply.


Simon Mall Locations (Charlottesville, Richmond) - Guest Services Area

Monday - Thursday 11:00am - 8:00pm

Friday 11:00am - 9:00pm

Saturday 10:00am - 9:00pm

Sunday 12:30pm - 5:30pm

*Please Note: Fees may apply.

Box Office Information

Box Office Information

John Paul Jones Arena Box Office windows are located at the Main (west) Entrance to the building.


Box Office Hours of Operation

Regular Business Hours: Monday - Friday : 10am - 2pm
Event Day Hours  Weekdays - 10am until showtime
Weekends - 4 Hours prior to event (subject to change)
UVA Basketball Hours  90 minutes before game till halftime
*Hours effective February, 2009

Summer Hours of Operation

Box office will operate under summer hours from Tuesday, May 27th through Labor Day.

Monday – Friday: 10am – 2pm
Event day and on-sale day hours same as above.


Will Call

Will Call tickets can be picked up at the John Paul Jones Arena Box Office 48 hours after being purchased. A photo ID and the credit card used for the purchase must be presented to pick up tickets.


Childrens Admissions

Children over the age of 12 months must have a ticket for admission for UVA events. Guidelines for non-UVA athletic events vary by show. Please check the listing for each event.


Payment Methods

John Paul Jones Arena Box Office accepts cash, MasterCard, Visa, American Express and Discover.

Luxury Suites

Luxury Suites

Luxury suites are available for concerts and special events on a per-event basis!

Entertain in style... Impress your clients, inspire your workforce and delight family and friends with the ultimate seating experience at John Paul Jones Arena.

Suite package includes:

  • 20 ticketed seats
  • 4 parking passes
  • Lounge area with four chairs, a coffee table and four bar stools
  • Bar with refrigerator and sink
  • Superior food and beverage service
  • Private television

If you are interested in renting a suite for a concert or special event please call 434-243-4957.

If you are interested in leasing a suite for UVA Men's and Women's Basketball please contact the Virginia Athletics Foundation at 434-982-5555.

On-sale Lottery Procedures

On-sale Lottery Procedures

Lottery Procedures for Event On-sale Dates

  • Lottery tickets begin to be handed out 90 minutes before the on-sale time in front of the John Paul Jones Arena Box Office.
  • Lottery tickets will stop being handed out 30 minutes before the on-sale time. A raffle ticket guarantees a place in line not a ticket.
  • At 30 minutes before the on-sale time, the tickets are shuffled and one ticket is drawn. The person who has the matching ticket number is the first person in line. The line is then continued by corresponding ticket number until the last ticket number dispersed has been placed in line. The line than continues with the first ticket number given out.

For Example: 100 people are issued raffle tickets for an on-sale. The lottery draws number 47 to be first in line. Everyone stays in numerical order. Number 48 becomes second in line, 49 third, and so on. Those with ticket 1-46 line up in numerical order after the last ticket is handed out.


Rules

  • One numbered ticket per customer
  • Numbered ticket will only be honored at the location where it is received.
  • Numbered tickets are non-transferable.
  • Persons who get more than one lottery ticket will be disqualified from the on-sale.
  • Persons who arrive after 30 minutes before the on-sale time will be held in a separate line and then placed behind the line of lottery ticket holders.
  • Please note: not all shows/events require an on-sale lottery.
  • John Paul Jones Arena reserves the right to refuse service to anyone who does not abide by the polices.

Frequently Asked Questions


Why does a lottery system take place?

For a number of reasons which include:

  • It helps to prevent scalping.
  • Ensures that everyone has the same opportunity to be first in line.
  • Prevents lines from interfering or be interfered with other events at John Paul Jones Arena.
  • It provides an orderly process for major event on-sales.

Where Can I Camp out?

Camping out is prohibited and it would serve no purpose to arrive at the Box Office before 8:30am.


I still have questions, is there someone to talk to?

If you have any questions regarding the lottery process please contact 434-924-3537. Also please feel free to speak with the John Paul Jones Arena representative that will be conducting the lottery.


Group Sales Information and Procedures

Group Sales Information and Procedures

The following are policies and procedures for Group Sales for events at John Paul Jones Arena that are handled by the Arena Box Office. Group sales policies for outside sales agencies may vary:

  • A group generally consists of a minimum of 10 people, but may vary from event to event.
  • A one-time $10 processing fee is required with each group order. This fee is NOT per ticket.
  • Group orders placed less than two weeks prior to the performance must be paid in full with cash or credit card at the time the order is placed. Tickets purchased less than two weeks prior to the performance will not be mailed, however arrangements can be made to have the tickets picked up at John Paul Jones Arena’s Box Office.
  • Seat locations are determined by the reservation date based on a first come, first served basis.
  • Wheelchair accessible seating is available; however it is limited. Please inform the Group Sales Department in advance if any members of your group will require this or any other special accommodations. Hearing devices are available for use and can be reserved.
  • Generally, everyone over the age of 12 months must have a ticket, however children’s rules may vary per show. See the event page for specific details.
  • Groups may add on to their original order. Add-on orders will be selected as close as possible to the original order and are subject to availability. An additional processing fee may apply for add-on orders.
  • Payment Methods: Payment for the entire amount of tickets purchased can be made in ONE of the following forms, ONE company, school or organizational check, money order, MasterCard, Visa, American Express, Discover or cash.

    Make checks payable to John Paul Jones Arena.
    Mail payment to:
    John Paul Jones Arena
    Group Sales
    PO Box 400862

    Charlottesville, VA 22904-4862

    If you would like to pay for your tickets in person at our office, please call and make an appointment: (434)924-3537.
  • Cash, Visa, MasterCard, American Express and Discover orders will require 48-72 hours for processing before tickets are ready to be picked up or mailed. If paying by company check, there may be a waiting period. There will be a $25.00 fee on all returned checks.
  • Tickets purchased less than two weeks prior to the performance will not be mailed. Arrangements can be made to have the tickets picked up at John Paul Jones Arena. Tickets purchased less than two weeks prior to the performance must be paid in full with cash or credit card.
  • Unfortunately, there are no complimentary tickets for bus drivers or group leaders. All persons entering the building must have a ticket, no exceptions. If you will be traveling by school bus or motor coach, please contact us prior to your arrival to receive instructions for dropping off your group and parking.
  • Group tickets are non-refundable and non-exchangeable
  • For specific event information for groups call (434)924-3537 or email GroupInfoJPJArena@virginia.edu.

Let John Paul Jones Arena become a part of your history!